Client FAQ

A home care registry connects individuals and families with independent caregivers who are available to provide in-home support. Unlike traditional home care agencies, the registry does not employ the caregivers. Instead, clients choose and directly employ their caregiver, while the registry offers guidance, support, and resources throughout the process.

In a traditional agency model, the agency employs the caregiver and assigns them to clients. In a registry model, the client has greater choice and control. Clients select their caregiver, set schedules, and maintain continuity of care. The registry supports the match and provides guidance but does not manage daily care or supervise caregivers.

Reflections Home Care Registry offers personalized caregiver matching, caregiver screening and referrals, guidance on employment responsibilities, and ongoing support for clients and families. We also collaborate closely with care managers and professionals to help ensure care remains aligned with changing needs.

The caregiver is directly employed by the client or the client's representative. This allows for greater flexibility, transparency, and consistency in care. Reflections Home Care Registry does not employ caregivers but helps clients understand the process and available options.

Caregivers may assist with personal care, companionship, mobility support, meal preparation, reminders, and daily activities that support safe, comfortable living at home. Services vary based on caregiver experience and client needs and are discussed prior to placement.

All caregivers referred through Reflections Home Care Registry undergo an application and screening process. This may include background checks, reference verification, and review of experience and credentials. Final hiring decisions are always made by the client.

Yes. Clients are encouraged to meet and speak with caregivers before making a decision. We believe that a good match is essential to meaningful, lasting care relationships.

If a caregiver is not the right fit, Reflections Home Care Registry can assist with identifying alternative caregivers. Our goal is to support continuity and help clients feel confident and comfortable with their care arrangement.

Caregivers are paid directly by the client or employer of record. This model often allows caregivers to earn higher wages and supports long-term, committed care relationships.

Yes. Reflections Home Care Registry remains a resource after placement. We are available to answer questions, provide guidance, and assist with changes as care needs evolve.

A home care registry is ideal for individuals and families seeking greater choice, continuity, and involvement in their care. It may not be the best fit for those who prefer an agency-managed model with full administrative oversight. We are happy to discuss options and help determine the best path forward.

Getting started is simple. Contact Reflections Home Care Registry to discuss your needs, and we will guide you through the next steps, answer questions, and help you explore caregiver options that align with your goals.